FAQ — KWSimon | Grand Cayman

Question 1

What products do you sell?

Accepted Answer

We stock a wide range of everyday essentials including auto accessories, electronics, tools, and utility items. Browse our full catalog online or visit us in-store at 30 Village Plaza, George Town.

Question 2

Can I return or exchange a product?

Accepted Answer

Yes. We accept returns and exchanges within 14 days of purchase, provided the item is unused and in its original packaging. Please bring your receipt or order confirmation. Some items may be non-returnable — contact us if you're unsure.

Question 3

What can I rent from KWSimon?

Accepted Answer

We offer car rentals (compact hatchbacks to SUVs), janitorial equipment (floor scrubbers, pressure washers, steam cleaners, and more), and event & party supplies (tents, tables, chairs, lighting, audio, and décor). Visit the Rent section for the full list.

Question 4

How do I book a rental?

Accepted Answer

The easiest way is to WhatsApp us at +1 (345) 325-8844 or use the enquiry form on the relevant rental page. For car rentals, you can configure your booking — including dates, times, and add-ons — directly on the Car Rentals page.

Question 5

Is a deposit required for rentals?

Accepted Answer

Yes. A refundable security deposit is required for all rentals. For car rentals, a KYD 60 wash deposit is also collected at pickup and refunded on return of the vehicle in clean condition. Deposit amounts for equipment rentals vary — contact us for details.

Question 6

What payment methods do you accept?

Accepted Answer

We accept cash, major credit and debit cards, and bank transfers. All prices are displayed in Cayman Islands Dollars (KYD). Contact us if you have questions about a specific payment method.

Question 7

Are there any additional taxes or fees?

Accepted Answer

No taxes or additional fees. There are no hidden fees.

Question 8

Do you deliver across Grand Cayman?

Accepted Answer

Yes — we offer island-wide delivery for products and rental equipment. Delivery fees and availability depend on your location and the items ordered. Add your delivery address at checkout or contact us to confirm before ordering.

Question 9

How long does delivery take?

Accepted Answer

Most deliveries are fulfilled within 1–2 business days. For time-sensitive orders or rental equipment needed by a specific date, we recommend contacting us directly via WhatsApp to confirm availability and scheduling.

Question 10

How can I get in touch with KWSimon?

Accepted Answer

You can reach us by phone at +1 (345) 325-8844, by email at sales@kwsimon.com, or via WhatsApp for the fastest response. You can also visit us in person at 30 Village Plaza, Shop #5, Dr. Roy's Drive, George Town, Grand Cayman.

Question 11

What are your opening hours?

Accepted Answer

We're open Monday to Friday, 8:30 am – 6:30 pm, and Saturday 9:00 am – 7:00 pm. We are closed on Sundays and public holidays.

Frequently Asked Questions

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